The team at Explore Byron Bay takes great pride in connecting residents and visitors to our local Aboriginal culture. We always aim to provide a high standard of customer service and deliver great experiences to our guests.

Our mission is to help you have an awesome time while you are on one of our guided Aboriginal tours. Your safety is our concern but it is also your responsibility. We ask that you pay attention to our instructions and to ask when something does not make sense as we are always happy to take the time to explain something further. To help guide you into making the right choices for your safety and the safety of others whilst you are on one of our tours, we ask that you read our comprehensive Terms & Conditions carefully and be aware that you are required to accept these T&C’s when you book one of our tours.

Covid 19 Safe Business

We have registered as a Covid 19 Safe business with the NSW Government and follow the recommended social distancing and hygiene standards. Social distancing means that people must keep 1.5 metres away from others wherever possible and avoid physical greetings, such as handshaking, hugs and kisses. We provide our guests with hand sanitiser and encourage guests to use it, as well as wash their hands. We keep your name, mobile number and email for a period of at least 28 days. These records are only to be used for tracing COVID-19 infections and are stored confidentially and securely. If a guest is unwell, they will not be allowed to join our tours and will be subject to our Cancellation Policy (see below).

Cancellation Policy

All bookings cancelled or changed with less than 7 full calendar days notice prior to your booked travel date will incur a 50% charge of the total tour price. All bookings cancelled or changed with less than 48 hours notice or failure to join the tour will incur a 100% cancellation fee.

In the case of severe weather (heavy rain and dangerous winds), we will have to cancel a tour and guests will receive a full refund, or they can join another tour. Please note that tours will still go ahead in the event of light rain and wind. We ask that you wear appropriate clothing, including covered shoes, hat, sunscreen, raincoat and umbrella.

To cover our own expenses, we require a minimum of 3 guests per tour. If we receive less than 3 bookings, the tour will be cancelled and guests will be provided with a full refund, or they can join another tour.

Using our pick-up and drop-off transport service

We maintain all our vehicles to the highest standards to ensure your safety. Our vehicles have compulsory third party insurance that, in the case of a motor accident, will cover any injuries or death. If you are using our pick-up and drop-off service, we ask that passengers always wear their seat belt and do not smoke on our vehicles or within NSW National Parks. Please also refrain from moving around our vehicles while they are moving. Despite our efforts, it is possible that one of our vehicles may break down. We kindly ask for you to bear with us in the case of a breakdown and trust that we will always have an alternative plan in place.

If you are using our pick-up service, we ask that you wait outside your pick-up address at your collection time. Please note that Explore Byron Bay may try to call you if there is a problem finding your address, so please have you phone with you. If you are not at your pick-up address, we may not be able to wait for you and your tour will not be refunded.

Accidents, Injuries and Prior Medical Conditions

During our tours, guests a taken on a guided walk that requires a moderate level of physical health and fitness. We aim to accommodate all our guests and walk at a reasonable pace. We ask that our guests always stay on designated footpaths and look carefully where they are walking as there can be some uneven or slippery surfaces. We also ask that guests keep a safe distance from wildlife. Our staff are trained in first and CPR, and carry a first aid kit during tours, so in the event of an accident or injury, we can provide basic care. However, we do not take responsibility for any injuries or accidents that occur to you. For more serious incidents, we may need to call an ambulance for you. In this case, we will not be liable for any medical expenses that may incur, such as ambulance or hospital fees. Furthermore, if you have a prior medical condition that may prohibit you from participating in our tours, then we ask that you reconsider booking with us.

Damages

All guests are responsible for any damages caused to facilities, vehicles or any equipment provided in conjunction with an Explore Byron Bay tour as a result of your negligence.

Explore Byron Bay accepts no responsibility for any loss or damage to any personal belongings being stored or in transit. It is your responsibility to look after your belongings whilst travelling and we recommend that you purchase travel insurance whilst you are travelling in Australia.

Unforeseen Circumstances

Tour itineraries are subject to change without notice due severe weather conditions or any other unforeseen circumstances, such as NSW National Park closures. In addition, we will not compensate for any of the following:

  • Guests missing connecting travel arrangements
  • Any changes to the itinerary or missed components of a tour
  • Personal stress and anguish experienced due to a vehicle breakdown
  • Time lost due to equipment failure or severe weather conditions
  • Any impact on the tour due to Natural disasters, Cyclones, Fires or extreme weather conditions

Unacceptable Behaviour

Furthermore, Explore Byron Bay takes no responsibility for people acting irresponsibly or not following instructions provided. If your behaviour is deemed dangerous or unacceptable you will be asked to leave the tour with no compensation.

Subject to Change

Please also note that all of our Terms and Conditions, Cancellation Policies and Booking Policies are subject to change and you are asked to agree to our Terms and Conditions before you book any of our tours.

If you have any questions regarding our Terms and Conditions, please feel free to get in touch.